Capita Property and Infrastructure

At Capita, we believe that the spaces we inhabit should work harder for the people who use them. We are a purpose-led business that combines deep human expertise with cutting-edge technology to solve the most complex challenges in property and infrastructure.

With over 40 years of experience, we have evolved into the UK’s leading strategic partner for both public and private sector clients. Our mission is simple: to make processes more efficient, intuitive, and reliable, ensuring that every interaction—whether it's a licensing application or a large-scale estate renovation—is seamless.

While we operate at a significant scale with 34,000 colleagues across eight countries, our focus remains on the individual outcome. We are trusted to handle essential services that affect millions of people every day, from managing the BBC TV Licensing contract to securing major pension renewals valued at over £137 million.

"We make a difference where it matters most. Our work simplifies processes, improves lives, and delivers results at scale."

What truly sets us apart is our ability to blend technology with a human touch. We use generative and agentic AI to unlock efficiencies that were previously impossible, but our decisions are always led by people. This "people-led, tech-enabled" approach ensures that we remain approachable and focused on the citizens and customers we serve.

Whether we are managing payments and collections to prevent debt or implementing responsible pension schemes, we are committed to building a more efficient and sustainable future for the UK property landscape.